Operations/Departmental Manager - Level 5

Apprenticeships are jobs with accompanying skills and development that are designed by employers. These develop technical knowledge, skills and behaviours which include the capability within English, Maths and interpersonal skills that are required for current and future aspirations within the sector. Development is acquired through a blended mix of 20% off the job training and 80% workplace skills.

As an Operations/ Departmental Manager you will understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation.

Project management

Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.

Finance

Understand business finance: how to manage budgets, and financial forecasting.

Leaders will be employed within a role, working towards, being developed or on a placement that allow for the opportunities for:

• 100% of programme components with 20% off the job training entitlement and 80% workplace experience
• Developing and applying systems and processes needed to ensure compliance with regulations and organisational policies and procedures
• Implementing strategies to support others to manage the risks presented when balancing individual rights and professional duty of care
• Developing and applying systems and processes that monitor and sustain quality of the service, including assessments, care plans and service delivery
• Leading and supporting others to work in a person-centred way and to ensure active participation which enhances the well-being and quality of life of individuals
• Encouraging and enabling both staff and people who access care and support to be involved in the co-production of service provision and operation
• Managing all resources in delivering complex care and support efficiently, effectively and safely
• Developing and leading and implementing organisational practices and culture that embraces and champions dignity and respects diversity, inclusion and fairness in the workplace
• Translate, cascade and interpret policy and guidance to a range of audiences including those who access care and support services, carers and families, colleagues, professionals and the wider society
• Developing, leading and embracing a working culture that values courage in working in ways that challenge workers’ own cultural, belief systems and misconceptions
• Implementing systems to train and support staff to enable them to recognise and respond to signs of abuse and unsafe practices that follow organisational policies, procedures, best practice and protocols.
• Monitoring and evaluating the effectiveness of organisational policies, systems and process within safeguarding practices
• Leading the implementation of policies, procedures and practices to manage health, safety and risks to individuals and others in health and social care to ensure compliance of legislation, standards and protocols.
• Implementing health, safety and risk management policies, procedures and practices to create a culture that values the health, safety and well-being across the organisation
• Monitoring, evaluating and improving health, safety and risk management policies and practices in the service
• Applying evidence-based research into practice in own setting
• Researching and disseminating current drivers in the adult care landscape
• Embedding systems to improve performance of self and/or work colleagues through supervision, reflective practice and learning and development opportunities
• Showing a well-developed sense of their own behaviour and impact on others modelling a values-based culture
• Creating a supportive culture that values initiative and innovation and recognises the variety of skills of all within the service, both workers and individuals supported
• Adopting a full team approach, recognising contributions of team members and able to lead a team where required

Operational management

Able to input into strategic planning and create plans in line with organisational objectives.

Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data.

Project management

Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.

Finance

Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach and recommendations accordingly.

Leading people

Able to communicate organisational vision and goals and how these to apply to teams.

Support development through coaching and mentoring, and enable and support high performance working. Able to support the management of change within the organisation.

Managing people

Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others.

Building relationships

Able to build trust, and use effective negotiation and influencing skills and manage conflict.

Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation. Use of specialist advice and support to deliver against plans.

Communication

Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback.

Delivery will be based on a mix of blended learning that includes:

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