Unit Breakdown

Title

Advanced Communication Skills in Adult Care     

Type

Knowledge and skills

Learning outcomes

Assessment criteria

Potential Evidence

1

Understand communication needs and factors affecting them

1.1

Analyse different models of communication, including:

● transactional analysis ● Lasswell’s model

Showcasing your knowledge: –

Tutor marked assignment – one of:

a) Assessment Pack

b) Resource Pack                      

c) Essay

All Assignments MUST use and be submitted with an appropriate referencing system

Professional Discussion

E-learning

Prior Learning / Certificates

Learning Journal

Showcasing your skills: –

Observations

Witness Testimonies

Workplace Records

Minutes of Meetings

Care Plans

Daily notes

Supervision / Appraisals Records

Medication Administration Records

In put – Out put Records

Turn Charts

Reports

Prior Learning / Certificates

Learning Journal

1.2

Analyse why individuals communicate

1.3

Analyse how models of communication can meet the individual’s personal needs, wishes and preferences

1.4

Explain how barriers to communication may be overcome:

● physical ● social ● environment ● emotional

1.5

Analyse the effects on an individual of ineffective communication

1.6

Explain how independent advocacy can help to meet communication needs and the circumstances in which it might be required

2

Understand how to support the use of assistive technology to enhance communication

2.1

Discuss the role of assistive technology in supporting individuals to communicate

2.2

Analyse types of support that an individual may need in order to use assistive technology

2.3

Explain the specialist services relating to assistive technology

2.4

Explain how to ensure that communication equipment is:

● fit for purpose ● correctly set up and working ● able to be used by the individual

3

Be able to interact with individuals

3.1

Work in partnership with the individual and others to identify their preferred methods of communication

3.2

Use agreed methods of communication to interact with the individua

3.3

Interact with an individual including the use of:

● active listening ● reflective listening

3.4

Monitor the individual’s responses during and after the interaction to check the effectiveness of communication

4

Be able to convey information to individuals and others

4.1

Use formats that enable an individual and others to understand the information conveyed

4.2

Assess an individual’s understanding of information conveyed in line with agreed ways of working

5

Understand the importance of confidentiality in interactions with individuals

5.1

Explain legal and ethical tensions between maintaining confidentiality and sharing information

5.2

Analyse the implications of assistive technology for maintaining confidentiality for the individual