FAQs

Dianthas follows the latest advice from the UK Government and Public Health England regarding coronavirus.   

For in-person courses, Dianthas requests that all participants evaluate their own health and that of people they’re in close contact with before deciding to attend a Dianthas training course. If you are unable to attend a Dianthas course as a result of the coronavirus outbreak, we will transfer your booking to a future date or provide a refund of your fee. Please contact the training team to request a transfer or cancellation.

Please refer to the full events Terms and Conditions here. 

You are committing to a 12-15 month programme that is funded by your employer and the government.

Cancellations and rescheduling notifications must be made in writing at least ten working days prior to the start of the course. Please send an email to enquiries@dianthasltd.co.uk with the name and email of the person taking the course, along with the course name and course start date.

There is no dress code, but most delegates prefer to dress in business casual attire.

The award can be suspended whilst you seek new employment. 

a. If you are dismissed for a reason that prevents you from working in Health and Social care you will be withdrawn from programme. 

b. If you are dismissed for a reason not preventing you from working within the Health and Social Care sector then your award may be suspended for upto 6 weeks if you find new employment and the new employment allows you to continue with the programme. 

If you contact the centre we can discuss this and allocate you to a new coach. 

We recommend booking on the next available course date. If you would like to be placed on a waiting list for an earlier course please email enquiries@dianthasltd.co.uk. We will inform you if a place becomes available. If you have booked for a later date we can transfer your booking to the earlier date at your request.

a. You can request a break in learning until you feel you can return to learning, this has to be a genuine reason and will be discussed with your coach and agreed time frames.  

b. If you feel ready to return to study before your agreed break in learning ends get in touch with us or your coach. 

You will be given plenty of support and 1-2-1 tuition to enable you to pass these exams. 

Remember you will have to put in some work to gain these qualifications. 

Yes, we can provide invitation letters for delegates on request, confirming they are attending the course, but only after course payment has been received in full.

The dates and times of all sessions are given in the course description. 

All online courses are recorded and available for the students to view on-line in case they are unable to attend the session live or need to review the materials before the next session.  These recordings are available online to the registered student for 30 days after the class concludes.

Delegates from abroad may require a visit to travel to the UK. For attending training courses, a short term student visa is usually sufficient. To clarify based on your specific needs, please click here for the Visas and Immigration section of the Home Office website.

Yes, all attending delegates receive a certificate of attendance at the end of the course.

Yes, you will be provided with a link to submit your feedback online. The feedback can be anonymous and is open for two weeks following the completion of the course. We greatly appreciate feedback from all delegates, as it enables us to improve future courses.

You will be suspended from your award until you are fit for return.

a. Yes, once you have signed up you are agreeing to the course requirements and accepting both your employer and government funding. 

b. Your employer will also be committing and supporting your development, your employer may charge you if you do not complete. 

c. You need to think very carefully about your ability to complete the course requirements and contact us as soon as you change your mind. 

You will be suspended from programme until the investigation is over and you have returned to work. If this lasts longer the programme will restart on your return to work. 

If you are found unsuitable to work in the Health and Social care sector you will be withdrawn from your programme. We cannot certificate people who cannot work in the sector as we have a duty of care to safeguard the people who receive support and care. 

If you later appeal the decision and it is overturned you can restart your award. 

You will be placed on a break in learning when you maternity leave starts and can resume you programme on your return to work. 

a. The award you are working towards is yours and may travel with you to the new employer within the same sector. However this will depend on the new employer agreeing to the funding requirements. 

b. Remember this is a work-based award so you will need to be working in the same sector to complete.

c. You will be given 6 weeks to obtain new employment unless otherwise an agreed break in learning.