Title

Communication in Care Setting          

Type

Knowledge and skills

Learning outcomes

Assessment criteria

Potential Evidence

1

Understand why communication is important in the work setting.

1.1

Identify different reasons why people communicate.

Showcasing your knowledge: –

Tutor marked assignment – one of:

a) Assessment Pack

b) Resource Pack                      

c) Essay

All Assignments MUST use and be submitted with an appropriate referencing system

Professional Discussion

E-learning

Prior Learning / Certificates

Learning Journal

Showcasing your skills: –

Observations

Witness Testimonies

Workplace Records

Minutes of Meetings

Care Plans

Daily notes

Supervision / Appraisals Records

Medication Administration Records

In put – Out put Records

Turn Charts

Reports

Prior Learning / Certificates

Learning Journal

1.2

Explain how effective communication affects all aspects of your own work.

1.3

Explain why it is important to observe an individual’s reactions when communicating with them.

2

Be able to meet the communication and language needs, wishes and preferences of individuals.

2.1

Find out an individual’s communication and language needs, wishes and preferences.

2.2

Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences.

2.3

Show how and when to seek advice about communication.

3

Be able to reduce barriers to communication.

3.1

Identify barriers to communication.

3.2

Demonstrate how to reduce barriers to communication in different ways.

3.3

Demonstrate ways to check that communication has been understood.

3.4

Identify sources of information, support and services to enable more effective communication.

4

Be able to apply principles and practices relating to confidentiality at work.

4.1

Explain the term ‘confidentiality’.

4.2

Demonstrate confidentiality in day-to-day communication, in line with agreed ways of working.

4.3

Describe situations where information normally considered to be confidential might need to be passed on.

4.4

Explain how and when to seek advice about confidentiality.