Unit Breakdown

Title

Promote Communication in Care Setting           

Type

Knowledge and skills

Learning outcomes

Assessment criteria

Potential Evidence

1

Understand why effective communication is important in the work setting

1.1

Identify the different reasons people communicate

Showcasing your knowledge: –

Tutor marked assignment – one of:

a) Assessment Pack

b) Resource Pack                      

c) Essay

All Assignments MUST use and be submitted with an appropriate referencing system

Professional Discussion

E-learning

Prior Learning / Certificates

Learning Journal

Showcasing your skills: –

Observations

Witness Testimonies

Workplace Records

Minutes of Meetings

Care Plans

Daily notes

Supervision / Appraisals Records

Medication Administration Records

In put – Out put Records

Turn Charts

Reports

Prior Learning / Certificates

Learning Journal

1.2

Explain how communication affects relationships in the work setting.

1.3

Explain ways to manage challenging situations

2

Be able to meet the communication and language needs, wishes and preferences of individuals

2.1

Demonstrate how to establish the communication and language needs, wishes and preferences of individuals in order to maximise the quality of the interaction

2.2

Describe the factors to consider when promoting effective communication

2.3

Demonstrate a range of communication methods and styles to meet individual needs

2.4

Demonstrate how to respond to an individual’s reactions when communicating

3

Be able to overcome barriers to communication

3.1

Explain how people from different backgrounds may use and/or interpret communication methods in different ways

3.2

Identify barriers to effective communication

3.3

Demonstrate ways to overcome barriers to communication

3.4

Demonstrate how to use strategies that can be used to clarify misunderstandings

3.5

Explain how to use communication skills to manage complex, sensitive, abusive or challenging situations and behaviours

3.6

Explain how to access extra support or services to enable individuals to communicate effectively

3.7

Explain the purposes and principles of independent advocacy

3.8

Explain when to involve an advocate and how to access advocacy services

4

Be able to apply principles and practices relating to confidentiality at work

4.1

Explain the meaning of the term confidentiality

4.2

Demonstrate ways to maintain and promote confidentiality in day-to-day communication

4.3

Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns