Diploma qualification units can be knowledge or skills based. Each different unit within the qualification has specific requirements and will have different evidence to demonstrate your ability to meet the requirements of the unit. Your coach will plan the most appropriate types of evidence with you. If you identify your own that is even better as it will clearly show your coach that you have a good understanding of the requirements and will have your qualification achieved much faster.



Communication and Information Management in Adult Care


Knowledge and skills

Learning outcomes

Assessment criteria

Potential Evidence


Understand models of communication


Discuss two theoretical models of communication.

Evidence must include:

•          research of two theoretical models of communication.

Showcasing your knowledge: –

Tutor marked assignment – one of:

a) Assessment Pack

b) Resource Pack                      

c) Essay


All Assignments MUST use and be submitted with an appropriate referencing system


Professional Discussion


Prior Learning / Certificates

Learning Journal


Showcasing your skills:


Witness Testimonies

Workplace Records

Minutes of Meetings

Care Plans

Daily notes

Supervision / Appraisals Records

Medication Administration Records

In put – Out put Records

Turn Charts


Prior Learning / Certificates

Learning Journal



Explain the purpose of different models and systems of communication used in adult care settings.

The explanation must include:

•          the purpose of different models of communication used in the work setting

•          why different systems of communication are required in adult care services.


Analyse how communication underpins:

•          sustainable relationships

•          positive outcomes for individuals and others

•          leadership and management of teams

•          conflict resolution

•          multi-agency/partnership working

•          information sharing.


Develop communication systems and practices that support positive outcomes


Monitor and evaluate the effectiveness of the communication systems and practices used in own workplace.


Propose improvements to communication systems and practices and lead the implementation of these improvements.


Implement systems for effective information management


Lead the implementation of systems for effective information management to meet legal and ethical requirements.


Lead practice to address legal and/or ethical conflicts that arise between maintaining confidentiality and sharing information.