Title

Communication and Information Management in Adult Care

Type

Knowledge and skills

Learning outcomes

Assessment criteria

Potential Evidence

1

Understand models of communication

1.1

Discuss two theoretical models of communication.

Evidence must include:

•          research of two theoretical models of communication.

Showcasing your knowledge: –

Tutor marked assignment – one of:

a) Assessment Pack

b) Resource Pack                      

c) Essay

All Assignments MUST use and be submitted with an appropriate referencing system

Professional Discussion

E-learning

Prior Learning / Certificates

Learning Journal

Showcasing your skills: –

Observations

Witness Testimonies

Workplace Records

Minutes of Meetings

Care Plans

Daily notes

Supervision / Appraisals Records

Medication Administration Records

In put – Out put Records

Turn Charts

Reports

Prior Learning / Certificates

Learning Journal

1.2

Explain the purpose of different models and systems of communication used in adult care settings.

The explanation must include:

•          the purpose of different models of communication used in the work setting

•          why different systems of communication are required in adult care services.

1.3

Analyse how communication underpins:

•          sustainable relationships

•          positive outcomes for individuals and others

•          leadership and management of teams

•          conflict resolution

•          multi-agency/partnership working

•          information sharing.

2

Develop communication systems and practices that support positive outcomes

2.1

Monitor and evaluate the effectiveness of the communication systems and practices used in own workplace.

2.2

Propose improvements to communication systems and practices and lead the implementation of these improvements.

3

Implement systems for effective information management

3.1

Lead the implementation of systems for effective information management to meet legal and ethical requirements.

3.2

Lead practice to address legal and/or ethical conflicts that arise between maintaining confidentiality and sharing information.