Title

Promote effective communication and information handling in residential childcare   

Type

Knowledge

Learning outcomes

Assessment criteria

Potential Evidence

1

Understand effective communication in the work setting

1.1

Explain the reasons why people communicate

Showcasing your knowledge: –

Tutor marked assignment – one of:

a) Assessment Pack

b) Resource Pack                      

c) Essay

All Assignments MUST use and be submitted with an appropriate referencing system

Professional Discussion

E-learning

Prior Learning / Certificates

Learning Journal

1.2

Describe factors to consider for effective communication

1.3

Analyse reasons why in a particular situation a child or young person may be unable to use verbal communication

1.4

Explain how communication affects relationships and effective practice in own work

2

Be able to meet the communication and language needs, wishes and preferences of individual children and young people

2.1

Establish the communication and language needs, wishes and preferences of a child or young person

2.2

Use communication methods and aids to meet the individual needs of children or young people

2.3

Explain how children and young people use communication methods in different ways

2.4

Respond to children or young people’s reactions while communicating with them

3

Be able to reduce barriers to communication in residential childcare settings

3.1

Describe barriers to communication and their impact

3.2

Reduce barriers to communication

3.3

Adapt communication to resolve misunderstandings

3.4

Explain how to access support or services to enable a child or young person to communicate effectively

4

Be able to use communication skills to de-escalate situations of tension or conflict

4.1

Use verbal and non-verbal communication skills to de-escalate a situation of tension or conflict

4.2

Use reflective practice to review the impact of own communication in situations of tension or conflict

5

Understand principles and practices relating to confidentiality in own work

5.1

Explain the term ‘confidentiality’

5.2

Explain the conflict between maintaining confidentiality and disclosing concerns

5.3

Explain the boundaries of own role and responsibilities in relation to confidentiality and disclosure

6

Be able to implement organisational processes and procedures for recording, storing and sharing information

6.1

Contribute to the implementation of organisational processes and procedures for recording, storing and sharing information

6.2

Apply confidentiality in day-to-day communication, in line with policies and procedures

6.3

Maintain data in line with policies and procedures that underpin integrated and multi- agency working